Effective Date: May 2026

At JLUXAURA, we aim to deliver your orders quickly and securely. This Shipping Policy explains how we process and ship your purchases.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Customized or pre-order items may require additional time.

2. Shipping Methods

We partner with trusted couriers to ensure safe delivery.

• Standard Shipping: 5–10 business days (within Iraq).

• International Shipping: 7–14 business days depending on destination.

3. Shipping Costs

• Shipping fees are calculated at checkout based on location and package weight.

• Free shipping may be offered during promotions or for orders above a certain value.

4. Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

5. Delays

JLUXAURA is not responsible for delays caused by customs, courier services, or unforeseen circumstances. We will notify you promptly if any major delay occurs.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will arrange a replacement or refund depending on the situation.

7. Contact Us

For shipping inquiries: 📧 support@jluxaura.com 📞 +964 770 000 0000