Effective Date: May 2026

At JLUXAURA, we want you to be fully satisfied with your purchase. If for any reason you are not, our Returns & Exchanges Policy ensures a smooth and fair process.

1. Eligibility for Returns

• Items may be returned within 14 days of purchase.

• Products must be unused, unworn, and in original packaging.

• Sale items or final clearance products are not eligible for return.

2. Exchanges

• Exchanges are available for size or color variations, subject to stock availability.

• If the requested item is unavailable, you may choose a different product or request a refund.

3. Process

• Contact our Customer Support Team with your order number.

• We will provide instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

• Refunds are processed within 7–10 business days after receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

6. Contact Us

For questions or assistance with returns and exchanges: jluxaura@gmail.com 📞 +964 773 904 3462